FAQ
Frequently Asked Questions.
Everything you need to know about our cleaning services, pricing, and policies. Can't find what you're looking for? Contact our support team.
What types of cleaning services do you offer?
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We offer Regular Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Airbnb & Vacation Rental Cleaning, Office & Commercial Cleaning, and Personal Organizing Services. Each service can be customized to your needs.
How often can I schedule a cleaning?
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Our flexible maid service allows you to schedule cleanings weekly, every other week (bi-weekly), or monthly. One-time deep cleans and special bookings are also available.
Do you offer any extras?
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Yes! Extra services include additional bathrooms, cleaning inside ovens, cleaning inside cabinets, cleaning inside fridges, dishes, and pet hair removal. Just ask when you book.
Do I need to provide cleaning supplies?
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Yes — we ask that clients provide their own cleaning supplies so we can use the products you trust in your home or space.
What is your pet policy?
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We love pets! For the best results, we ask that pets be restricted from the areas we are cleaning whenever possible, so our team can work efficiently and safely.
How do you handle payment?
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Your credit or debit card receives a hold to secure the booking. Payment is only processed after the service has been completed. We do not accept cash for bookings.
Are you bonded and insured?
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Yes — we are fully bonded and insured. Additionally, all of our employees are thoroughly screened, trained, and background-checked.
Should I tip my cleaner?
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Tips are always optional 😊 If you'd like to tip, feel free to leave it in cash for your cleaner.
How long will my cleaning take and how many cleaners will come?
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We usually estimate 1–1.5 hours per bedroom, but we don't lock in a fixed length. We assign one cleaner to most bookings; if we feel a job needs more, we'll let you know in advance.
Still Have Questions?
Reach us Mon–Sat, 8am–6pm. We respond to every inquiry personally.
Ready to Book Your Clean?
Tell us about your space — we'll get back to you with a custom quote. Bonded, insured, and trusted in NY, Indianapolis, and Dallas.